Frequently Asked Questions

Hotel & Benefit Questions

Expand All
Who are the Official Hotels of SeaWorld?

  • Doubletree by Hilton Orlando at SeaWorld
  • Fairfield Inn & Suites Orlando at SeaWorld
  • Hampton Inn & Suites Orlando at SeaWorld
  • Hilton Garden Inn Orlando at SeaWorld
  • Hilton Grand Vacations at SeaWorld
  • Holiday Inn Express & Suites Orlando at SeaWorld
  • Renaissance Orlando at SeaWorld
  • Residence Inn Orlando at SeaWorld
  • Springhill Suites Orlando at SeaWorld
  • Staybridge Suites Orlando at SeaWorld
  • TownePlace Suites Orlando at SeaWorld

What are the benefits of staying at an Official Hotel of SeaWorld?

Guests who stay in an Official Hotel of SeaWorld receive exclusive benefits that add significant value to an Orlando vacation experience. Benefits include:

  • Free shuttle to SeaWorld, Aquatica and Discovery Cove
  • Free Rescue Tour at SeaWorld Orlando
  • Priority Entry to SeaWorld on select dates
  • 10% off on Dining at SeaWorld, Aquatica, and Discovery Cove
  • 20% off purchases of $50 or more at SeaWorld, Aquatica, and Discovery Cove

*NOTE: Benefits and attractions are subject to change without notice. Benefits are not valid with any other offers, promotions or discounts. Other Restrictions apply. See guest service desk for details.

How do I receive free shuttle service to SeaWorld, Aquatica and Discovery Cove?

Voucher required. Shuttle reservations can only be secured onsite at the Guest Service Desk at any of the Official Hotels of SeaWorld at least 30 minutes prior to departure (based on availability). Reservations can be made for day-of or next day transfers. Schedule varies by date and hotel.

What dates will Priority Entry be available?

Priority Entry to SeaWorld is available on select dates.

2021 dates include the following:

  • Saturday, September 4 – Monday, September 6
  • Friday, November 26 – Sunday, November 28
  • Sunday, December 26 – Friday, December 31
Specific dates of Priority Entry are subject to change. Please check with the guest service desk in your Official or Partner Hotel for most current info.

How do I get Priority Entry at SeaWorld?

Guests must show benefits card or Resort Guest lanyard to gain priority entry. Stay to the far right when entering SeaWorld to gain priority entry on designated days. Visit the guest service desk in your hotel lobby to obtain a benefits card. Guests who purchase a hotel package will be issued a Resort Guest lanyard upon check-in.

Where does the discount on food and merchandise apply?

  • Guests receive 10% off dining at SeaWorld and Aquatica (Discount not available on advanced purchases).
  • Guests receive 10% off the Upgraded Drink Package at Discovery Cove.
  • Guests receive 20% off merchandise purchases of $50 or more at SeaWorld, Aquatica, and Discovery Cove.

How do I receive my discount on food and merchandise?

Guests must show benefits card or Resort Guest lanyard at participating locations to receive food and merchandise discounts. Visit the guest service desk in your hotel lobby to obtain a benefits card. Show your benefits card at participating restaurants and merchandise locations to receive discounts.

Who are the other Hotel Partners?

  • Blue Heron Beach Resort
  • Hilton Orlando
  • La Quinta Inn & Suites Orlando International Drive
  • La Quinta Inn & Suites by Wyndham Orlando IDrive Theme Parks

What benefits are available when staying at a SeaWorld Partner Hotel?

  • 10% off on Dining at SeaWorld, Aquatica, and Discovery Cove.
  • 20% off purchases of $50 or more at SeaWorld, Aquatica, and Discovery Cove.
  • Priority Entry to SeaWorld and Aquatica on select dates.

Package Details and Benefits

Expand All
Do I need a separate reservation for park admission?

Park Reservations for SeaWorld, Aquautica and Busch Gardens are included in your vacation package purchase. Just show your Resort Guest lanyard with your admission ticket at the park turnstiles.

What do I need to know about my Discovery Cove Hotel Package?

  • This package includes:
    • One day at Discovery Cove.
    • A length of stay ticket (up to 14 days) to SeaWorld Orlando and Aquatica Orlando including free parking.
    • Reserved Show Seating at SeaWorld Orlando.
    • Direct transportation to Discovery Cove (at Official Hotels only).

  • All of the amenities included in a Discovery Cove day resort admission.

  • All prices and price ranges are subject to change until purchased.

  • NOTE: Discovery Cove Package available in two options: Day Resort Package and Day Resort with Dolphin Swim Package.

What do I need to know about my Eat Free Hotel Package?

  • This package offer includes:
    • A length of stay ticket (up to 14 days) to SeaWorld Orlando including free parking.
    • All Day Dining Deal for one day at SeaWorld Orlando. The All Day Dining Deal program allows guests to dine as often as once every hour throughout the day at select dining locations throughout the park. Guests are permitted one entrée, one beverage and one dessert each time through the line. The All Day Dining Deal is valid for only ONE day.
    • Reserved Show Seating at SeaWorld Orlando.

  • Upon completion of purchase you will receive an email confirmation. This confirmation includes a link to all admission tickets and a barcode redeemable at the quick service kiosks at the front of the park. When you scan your barcode, tickets will be dispensed for your All Day Dining Deal. Take your All Day Dining Deal tickets to any participating restaurant for redemption.

  • You can add additional parks admissions that include the All Day Dining Deal for one day for a great low price.

What do I need to know about my Kids Free Hotel Package?

  • This package offer includes:
    • A length of stay ticket (up to 14 days) to SeaWorld Orlando that includes one free child admission for each paying adult (limit of 2 free children) including free parking. Additional child tickets will qualify for a discounted price.
    • Reserved Show Seating at SeaWorld Orlando.

  • Children ages 3-9 qualify for Kids Free Package offer.

  • Upon completion of purchase, you will receive an email confirmation. This confirmation includes a link to all admission tickets.

  • You can add admission to additional parks for a great low price.

What do I need to know about my Aquatica Free Hotel Package?

  • This package offer includes:
    • A length of stay ticket (up to 14 days) to SeaWorld Orlando including free parking.
    • A FREE length of stay ticket (up to 14 days) to Aquatica Orlando including free parking.
    • Reserved Show Seating at SeaWorld Orlando.

  • Upon completion of purchase, you will receive an email confirmation. This confirmation includes a link to all admission tickets.

  • You can add admission to Busch Gardens Tampa Bay for a great low price.

What do I need to know about my Seven Seas Festival Hotel Package? (seasonal event)

  • This package includes:
    • A length of stay ticket (up to 14 days) to SeaWorld Orlando including free parking.
    • One 5-item sampling lanyard for each member of the reservation.
    • Reserved Show Seating at SeaWorld Orlando.

  • Upon completion of purchase, you will receive an email confirmation. This confirmation includes a link to all admission tickets.

  • Add admission to additional parks for a great low price.

What do I need to know about my Howl-O-Scream Package? (seasonal event)

  • This package offer includes:
    • Length of stay daytime admission to SeaWorld Orlando.
    • One night admission to SeaWorld Orlando Howl-O-Scream.
    • Reserved Show Seating at SeaWorld Orlando.

  • Upon completion of purchase, you will receive an email confirmation. This confirmation includes a link to all admission tickets.

  • Make your Howl-O-Scream reservations at Howl-O-Scream.com/Vacations.

  • Add admission to additional parks for a great low price.

What do I need to know about my Howl-O-Scream Wild Weekend Hotel Package? (seasonal event)

  • This package offer includes:
    • Unlimited Daytime admission* to SeaWorld Orlando for up to 4 consecutive days.
    • Unlimited admission* to Howl-O-Scream on selected weekend.
    • Reserved Show Seating at SeaWorld Orlando.
    • Free parking at SeaWorld Orlando.

  • Upon completion of purchase, you will receive an email confirmation. This confirmation includes a link to all admission tickets.

  • Make your Howl-O-Scream reservations at Howl-O-Scream.com/Vacations.

  • Add admission to additional parks for a great low price.

What do I need to know about my Christmas Celebration Hotel Package? (seasonal event)

  • This package includes:
    • A length of stay ticket (up to 14 days) to SeaWorld Orlando including free parking.
    • Reserved Show Seating at all of SeaWorld's best shows, including Christmas shows.
    • A $25 merchandise credit to any participating gift shop in SeaWorld Orlando (one credit voucher per package).

  • Upon completion of purchase, you will receive an email confirmation. This confirmation includes a link to all admission tickets and a barcode redeemable at the quick service kiosks at the front of the park. When you scan your barcode, a ticket will be dispensed for the merchandise credit. Take the printed ticket to any participating gift shop to redeem. Credit must be used in one purchase. No cash value. Not redeemable at culinary locations.

  • You can add admission to additional parks for a great low price.

What is my custom Resort Guest lanyard and how do I get it?

Upon check-in at your SeaWorld Official or Partner Hotel, you will receive a custom Resort Guest lanyard for each person in your package. Your lanyard allows you to receive the following benefits:

  • Reserved Show Seating at SeaWorld Orlando.
  • 10% off on Dining at SeaWorld, Aquatica, and Discovery Cove.
  • 20% off purchases of $50 or more at SeaWorld, Aquatica, and Discovery Cove. Plus, 10% off the Discovery Photo Package at Discovery Cove.
  • Priority Entry to SeaWorld on select dates (admission required).

What happens if my custom Resort Guest lanyard gets lost or stolen?

Your custom Resort Guest lanyard is non-replaceable if lost or stolen.

How do I receive SeaWorld Reserved Show Seating included with my vacation package and where can I use it?

Each member of your party will need to bring their Resort Guest lanyard with them to the park when you visit. Show your lanyard to a stadium attendant prior to show time. Our shows are very popular, so we recommend that you show up at least 10 minutes early for this benefit.

SeaWorld Reserved Show Seating can be used for our most popular shows at these venues: Orca Encounter, Dolphin Theater, Sea Lion & Otter Stadium, and Nautilus Theater.

This benefit is not valid for concerts. Show times are subject to change. Seats are not guaranteed.

Changes and Cancellations

Expand All
How far in advance do I need to make my SeaWorld Hotel Package reservation?

All SeaWorld Orlando Hotel Packages need to be booked at least 48 hours in advance from your check in date.

What if I need to change my reservation?

SeaWorld Parks & Entertainment will need to cancel and rebook a hotel package for a date change. Date changes are subject to availability.

No purchaser should rely upon representations other than those included in this agreement. This agreement is for purchase of a vacation certificate and puts all assignees on notice of the consumer's right to cancel under section 599.933, Florida Statutes.

What is the Cancellation Policy?

SeaWorld Parks & Entertainment® has the right to impose cancellation fees if you cancel within the cancellation period. In the event of cancellation, the right to a refund is limited.

We can be reached at 407-401-8477. If a vacation package is cancelled more than 72 hours prior to 6 p.m. on the scheduled date of arrival (more than 30 days prior to the scheduled date of arrival for Discovery Cove reservations), the cost of the vacation package is refundable. There are no refunds if the vacation package is cancelled within 72 hours of 6 p.m. of the scheduled date of arrival (within 30 days of the scheduled date of arrival for Discovery Cove reservations). Refunds are not given on individual components of the package. Unused portions of vacation packages are not eligible for refund. All vacation packages are non-transferable.