Health and Safety FAQs

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Will I be required to wear a face covering?

We have worked diligently with state and local health officials, medical experts, and attraction industry leaders to develop protocols and guidelines to safely reopen our parks, including requirements for employees and guests to wear face coverings.

Face coverings are required for guests 2 and older in certain designated areas of the park (e.g., the park entrance, retail areas, food and beverage areas and other designated areas). Face coverings will not be required in the water (e.g., the lazy river, and all other water attractions in the park).

 

What is considered an acceptable face covering?

Face coverings that fit within the CDC guidelines are considered appropriate for guests when experiencing our parks. We reserve the right to require guests to remove and replace face coverings that are deemed offensive, or tend to provoke, shock, or offend the community or any group.

Can I bring my own face covering?

Yes. Guests are encouraged to bring their own face coverings and they will also be available for purchase at the parks.

When am I allowed to take my face covering off?

Face coverings are only required in certain designated areas of the park (e.g., the park entrance, retail areas, food and beverage areas and other designated areas).

What will happen if I have a high temperature?

If you are feeling sick or have a fever, please stay home. All employees and guests must have their temperatures screened upon arrival using the CDC temperature recommendation of 100.4 degrees Fahrenheit. For those who do not pass the temperature screening, they will be escorted to a second location for a retest. If their temperature is confirmed, they will be denied entry and we will gladly re-accommodate their visit for an alternate date. 

How do I buy tickets before visiting the parks?

To help maintain physical distancing within our parks, all of our parks will require advance online reservations. To make your reservation, click here.

Can I still use cash at the parks?

Yes, guests can still use cash to make in-park purchases, but we highly encourage using contactless payments, including credit cards, debit cards, Apple Pay, Google Pay, etc.

Will I have to wait to enter the park?

We anticipate that the arrival process will require more time as we implement the measures required to open our parks safely. Please allow for more time when planning your visit and our staff will assist you upon arrival.

How are you handling capacity?

To help maintain physical distancing within our parks, our parks will observe capacity limitations for admittance.

Will I still be able to see and experience all of the animals?

Depending on the ability to promote physical distancing for guests and employees, certain components of animal meet-and-greets, such as those involving guest interactions and photo opportunities will be modified or removed. For a list of temporary changes, please visit the park website.

What are you doing to protect the animals in your care from SARS-CoV-2 (the virus that causes COVID-19)?

The health and welfare of the animals in our care is always of the utmost importance, and we continue to monitor developments regarding SARS-CoV-2 closely. Our experts are following the recommendations of veterinary and public health officials including the American Veterinary Medical Association and the CDC, as we learn more about how SARS-CoV-2 relates to animal health. 

Our veterinarians are continuously reviewing the most current science and animal health information as well as our response plans that have been developed with feedback from outside animal experts including veterinarians, epidemiologists, and virologists. We are also increasing preventative health screenings during this time. 

Out of an abundance of caution, teams working with animals such as felines and primates are using additional personal protective equipment. Any new information provided by public health or veterinary professionals is reviewed daily by our animal care experts to determine whether the risk to animal health has changed.

 

How long will these protocols be in place?

These protocols and guidelines serve as enhancements to our existing standard operating procedures due to the COVID-19 pandemic. The protocols and guidelines will be modified based on evolving industry standards and methodologies, public health, and governmental directives, and advancing scientific knowledge on the transmissibility of COVID-19.

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